Does this sound like you?
You wear a lot of hats. One minute you’re a tour guide, the next you’re an outreach coordinator, admin assistant, and family counselor all in one. At this point, it’s taking a toll on your bandwidth.
You do so much more than sell — you hold space for families in tender, uncertain moments as they navigate life changes.
You spend hours nurturing leads that aren’t quite ready to move, making the same follow-up calls, trying to read between the lines of vague inquiries.
You give so much of yourself — and it gets exhausting when high inquiry volume doesn’t translate into actual move-ins.
I’m Tami,
I’m an leader in evidence-based communication and senior living sales.
How I Help
This is where motivational interviewing can change everything in the senior living sales lifecycle. When you learn to truly listen, guide with clarity, and recognize readiness early, you protect your energy and create deeper, more meaningful connections.
That’s how conversations turn into next steps — for the families you support and for you, too.
With over a decade of experience using motivational interviewing—a highly effective, evidence-based communication tool—I help senior living professionals flex their communication for success. My background spans 15+ years in senior living, corporate leadership, and communication coaching, giving me a unique lens to support you as you attract the right clients, guide with clarity, and close sales with confidence.
Or, follow along for resources and tips via my networks
Guide Families Toward Yes with Ease
Are you struggling to keep prospects engaged during tours? Do your conversations often turn into long lists of reasons not to make a change? You’re not alone — and it’s not about saying the “right” thing. It’s about learning to guide conversations in a way that helps families find their own readiness for change.
This 3-part series will introduce you to Motivational Interviewing, an evidence-based communication method that strengthens trust, reduces resistance, and creates more meaningful conversations.
You’ll learn how to:
Build a strong foundation in motivational interviewing
Learn the core principles of this evidence-based method to create trust, reduce resistance, and guide conversations with ease.
Understand where resistance to change really comes from
Discover how hesitation isn’t defiance, but a natural part of ambivalence — and how to meet it with curiosity, not pressure.
Recognize and manage your “righting reflex”
Identify the instinct to “fix” and replace it with language that supports autonomy and shared decision-making.
Listen with empathy, not sympathy
Learn to hear what’s truly being said, creating a safe space that honors people’s feelings.
Use reflective listening to deepen connection
Master simple, powerful ways to reflect back what families share so they feel fully understood and heard.
Navigate the stages of change with confidence
Understand where each family is in their decision-making journey and tailor your approach to meet them there.
This isn’t just about technique — it’s about communicating in a way that honors people’s emotions, preserves your energy, and helps families move forward with clarity.
Up Your Skills with My Self-Paced Courses
Managing a Waitlist in Senior Housing 101 – Free!
Learn how to increase occupancy through building & managing your waitlist. Learn how to get commitments on open apartments fast, how to honor each waitlist recipient without losing time, how to communicate urgency on the waitlist.
The Stages of Change in Senior Housing/Senior Living Sales
Understand the different stages of change and how they apply to senior housing decisions. Learn each stage of change, how to identify them and how to alter your communication in each stage to effectively help.
Advantage Selling in Senior Housing
You’ll learn how to find your advantages and how to position your product as the standard in the industry. Next, we’ll cover how to communicate using Simon Sinecks, “The Golden Circle” and how to elevate your product to breed confidence
Need a Quick, Sure-to-Please Connection for Your Leads?
Try my Caregiver Coupon Book – build trust, show care, and create meaningful connections — one thoughtful gesture at a time.
5 Star Reviews
Invaluable Skills and Ignited Commitment
Tami’s approach goes beyond communication tactics; it’s about becoming compassionate guides through change. Her passion and authenticity shine through in every aspect of her work, reshaping the way we approach caregiving and aging. Tami has not only equipped me with invaluable skills but have also ignited a commitment to empathy and continuous learning.
“… All About Teaching Human Connection …”
Most training is about numbers and analytics, but this one was about teaching Human Connection.
Master the Art of Connection
Guide conversations with confidence, listen with empathy, and help families take meaningful next steps. Join the 7-part Motivational Interviewing series today!